1
an investigation in a customer complaint context
Inhaltsverzeichnis:
“... ............................................................................... 10 -- 2.2 Self-Categorization Theory...”
2
disaggregating between-person and within-person effects of organizational identification
Inhaltsverzeichnis:
“....1 The Crucial Role of Frontline Employees for Service Brand Success ..... 12 -- 2.2 Between- and Within-Person...”