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Gamification for Business Process Modeling

Gamification is a novel, industry-driven trend that is concerned with the application of game design elements to non-game contexts. The main goal of this work is to examine how gamification can be used to support business process modeling. To that extent, design science research was conducted to determine current challenges and problems in business process management that may be solved through gamification. To address these issues, a “gamified” version of the Horus Business Modeler – a software for process modeling – was designed, implemented, and evaluated. The results of the evaluation are mixed and show increases in model quality and tool assessment, but no impact on motivation. Overall, this work contributes to research by providing insights into the impacts of gamification in a domain not previously discussed, and by showing how certain issues of business process management can be addressed by means of an IT artifact with particular characteristics.

Titel: Gamification for Business Process Modeling
Verfasser: Pflanzl, Nicolas
Gutachter: Vossen, Gottfried Normdaten
Organisation: FB 04: Wirtschaftswissenschaftliche Fakultät
Dokumenttyp: Dissertation/Habilitation
Medientyp: Text
Erscheinungsdatum: 2018
Publikation in MIAMI: 09.05.2018
Datum der letzten Änderung: 09.05.2018
Reihe Wissenschaftliche Schriften der WWU Münster / Reihe IV ; 13
Verlag/Hrsg.: Readbox Unipress / Münster (Westf)
Schlagwörter: Business Process Modeling; Gamification; Game Design Elements; Model Quality; Horus Business Modeler; Petri Nets
Fachgebiete: Informatik, Wissen, Systeme; Wirtschaft; Sport, Spiele, Unterhaltung
Lizenz: CC BY-SA 4.0
Sprache: Englisch
Anmerkungen: Auch im Buchhandel erhältlich: Gamification for Business Process Modeling / Nicolas Pflanzl. – Münster : Münsterscher Verlag für Wissenschaft, 2018. – XIX, 514 S. (Wissenschaftliche Schriften der WWU Münster : Reihe IV ; Bd. 13), ISBN 978-3-8405-0176-0, Preis: 50,00 EUR
Format: PDF-Dokument
ISBN: 978-3-8405-0176-0
URN: urn:nbn:de:hbz:6-29169441136
Permalink: https://nbn-resolving.org/urn:nbn:de:hbz:6-29169441136
Onlinezugriff:
Inhalt:
1 Introduction ..... 1
1.1 Motivation ..... 1
1.2 Research Question ..... 4
1.3 Research Design ..... 6
1.4 Thesis Structure ..... 18
I Foundations ..... 23
2 Business Process Management 25
2.1 Business Processes ..... 26
2.2 Business Process Models ..... 30
2.3 Business Process Modeling ..... 38
2.4 Business Process Management ..... 50
2.5 Business Process Graphs ..... 54
2.6 Business Process Model Quality ..... 59
2.6.1 Quality Metrics ..... 62
2.6.2 Quality Frameworks ..... 65
2.6.3 Quality Guidelines ..... 73
2.7 Business Process Model Quality Metrics ..... 75
2.7.1 Planar Variables ..... 76
2.7.2 Retinal Variables ..... 84
2.7.3 Complexity ..... 88
2.7.4 Textual Contents ..... 101
2.7.5 Semantics ..... 104
3 Gamification ..... 107
3.1 Basics ..... 108
3.2 Examples ..... 115
3.2.1 Practice ..... 115
3.2.2 Academia ..... 119
3.3 Related Concepts ..... 121
3.4 Game Design Elements ..... 126
3.4.1 Game Interface Design Patterns ..... 126
3.4.2 Game Design Patterns and Mechanics ..... 134
3.4.3 Game Design Principles and Heuristics ..... 137
3.4.4 Game Models ..... 142
3.4.5 Game Design Methods ..... 149
3.5 Theoretical Foundations ..... 153
3.5.1 Intrinsic and Extrinsic Motivation ..... 154
3.5.2 Self-Determination Theory ..... 156
3.5.3 Flow Theory ..... 158
3.5.4 Goal-Setting Theory ..... 161
3.5.5 Self-Ecacy Theory ..... 162
3.5.6 Technology Acceptance ..... 163
3.6 Criticism ..... 165
II Gamification for Business Process Modeling ..... 171
4 Problem Specification ..... 173
4.1 Social Business Process Management ..... 174
4.2 Challenges of Social BPM ..... 180
4.2.1 Ensuring Model Quality ..... 180
4.2.2 Motivating Participation ..... 182
4.2.3 Educating and Training Participants ..... 184
4.3 Gamication Potentials ..... 186
4.3.1 Improving Model Quality ..... 186
4.3.2 Increasing Motivation to Model ..... 188
4.3.3 Improving Training and Education ..... 190
4.4 Related Work ..... 191
4.5 Outlook ..... 194
5 Context Description 195
5.1 Stakeholders ..... 195
5.2 Horus Method ..... 198
5.3 Horus Business Modeler ..... 202
6 Design ..... 209
6.1 Gamication Concept ..... 209
6.1.1 Tasks ..... 211
6.1.2 Rewards ..... 224
6.1.3 Players ..... 232
6.1.4 Competition ..... 235
6.1.5 Interaction ..... 237
6.1.6 Resources ..... 238
6.2 Concept Lenses ..... 240
6.2.1 Quality Lens ..... 241
6.2.2 Motivation Lens ..... 243
6.2.3 Training Lens ..... 249
7 Implementation ..... 251
7.1 Horus Foundations ..... 251
7.2 Gamication Foundations ..... 254
7.2.1 Event Tracking ..... 255
7.2.2 Measures ..... 259
7.2.3 Quality Framework ..... 262
7.3 Gamication Architecture ..... 267
7.4 Gamication Features ..... 269
7.4.1 Status ..... 270
7.4.2 Prole ..... 271
7.4.3 Points ..... 272
7.4.4 Badges ..... 279
7.4.5 Leaderboard ..... 287
7.4.6 Introduction Page ..... 289
8 Evaluation ..... 293
8.1 Statistical Methods ..... 295
8.2 Field Experiment ..... 298
8.2.1 Description ..... 299
8.2.2 Data and Measurement ..... 302
8.2.3 Reliability and Validity ..... 310
8.2.4 Model Quality Results ..... 315
8.2.5 System Use Results ..... 327
8.2.6 User Experience Results ..... 331
8.3 Laboratory Experiment ..... 334
8.3.1 Description ..... 335
8.3.2 Data and Measurement ..... 337
8.3.3 Validity and Reliability ..... 342
8.3.4 Results ..... 348
8.4 Discussion ..... 354
8.4.1 Summary of Results ..... 354
8.4.2 Limitations ..... 360
8.4.3 Threats to Validity ..... 362
III Closing Remarks ..... 367
9 Conclusions ..... 369
9.1 Summary ..... 369
9.2 Implications ..... 373
9.3 Outlook ..... 376
IV Appendix ..... 379
A Concept Details ..... 381
A.1 Badge Completion Logic ..... 381
A.2 Badge Purposes ..... 384
A.3 Quality Metric Bounds ..... 388
B Implementation Details ..... 391
B.1 Tracked Events ..... 391
B.2 Computed Measures ..... 405
B.3 Measure Example ..... 414
B.4 Quality Metric Example ..... 415
C Field Experiment Details ..... 417
C.1 Task Description ..... 417
C.2 Soft Goals ..... 420
C.3 System Use ..... 424
C.4 Measurement Instrument ..... 432
D Laboratory Experiment Details ..... 435
D.1 Task Description ..... 435
D.2 Measurement Instrument ..... 443
Bibliography ..... 447
List ofWeb Pages ..... 499
List of Abbreviations ..... 503
Ludography ..... 507