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|a urn:nbn:de:hbz:6-06119430473
|2 urn
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|a eng
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|a 330 Wirtschaft
|2 23
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|a Zachariat, Simone
|0 http://d-nb.info/gnd/1175539317
|4 aut
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|a Universitäts- und Landesbibliothek Münster
|0 http://d-nb.info/gnd/5091030-9
|4 own
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|a Managing trust across levels - empirical propositions for banks
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|a [Electronic ed.]
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|c 2018
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|b Universitäts- und Landesbibliothek Münster
|c 2019-01-24
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|a Acknowledgements.........................................................................................................V -- Table of Content ........................................................................................................VIII -- List of Figures ...............................................................................................................XI -- List of Tables..............................................................................................................XIII -- List of Abbrevations.................................................................................................XVII -- List of Symbols .......................................................................................................... XXI -- 1. Introduction .............................................................................................................1 -- 1.1 Problem Outline ............................................................................................1 -- 1.2 Objectives and Research Questions ..............................................................2 -- 1.3 Structure ........................................................................................................7 -- 2. Enhancing trust in supervisor-subordinate relation..........................................11 -- 2.1 Theory and hypotheses................................................................................11 -- 2.2 Research Design..........................................................................................32 -- 2.2.1 Research sampling.................................................................................35 -- 2.2.2 Data collection strategy .........................................................................38 -- 2.2.3 Analysis .................................................................................................45 -- 2.3 Results .........................................................................................................50 -- 2.4 Discussion ...................................................................................................74 -- 2.5 Conclusion...................................................................................................95 -- 3. Enhancing trust in client client-adviser relation ..............................................100 -- 3.1 Theory and hypotheses..............................................................................101 -- 3.2 Research Design........................................................................................121 -- 3.2.1 Research sampling...............................................................................124 -- 3.2.2 Data collection strategy .......................................................................127 -- 3.2.3 Analysis ...............................................................................................134 -- 3.3 Results .......................................................................................................138 -- 3.4 Discussion .................................................................................................168 -- 3.5 Conclusion.................................................................................................195 -- 4. Enhancing trust in banks over time...................................................................200 -- 4.1 Theory and hypotheses..............................................................................201 -- 4.2 Research Design........................................................................................215 -- 4.2.1 Research sampling...............................................................................219 -- 4.2.2 Data collection strategy .......................................................................221 -- 4.2.3 Analysis ...............................................................................................226 -- 4.3 Results .......................................................................................................230 -- 4.4 Discussion .................................................................................................256 -- 4.5 Conclusion.................................................................................................274 -- 5. Overall Discussion...............................................................................................279 -- 6. Overall Implications............................................................................................302 -- 6.1 Implications for Theory and Research ......................................................302 -- 6.2 Implications for Managerial Practice ........................................................306 -- Appendix A ..................................................................................................................321 -- Data collection approach (I) – MM - Interview guide for employees..................321 -- Data collection approach (II) – QUAN-questionnaire for employees..................325 -- Results – Systematic Literature Review...............................................................327 -- Appendix B...................................................................................................................335 -- Data collection approach (I) – MM - Interview guide for clients ........................335 -- Data collection approach (II) – QUAN-questionnaire for clients ........................339 -- Results – Systematic Literature Review...............................................................344 -- Appendix C ..................................................................................................................352 -- Data collection approach (I) – QUAN- unobtrusive measures.............................353 -- Data collection approach (II) – QUAL-questionnaire for clients - unobtrusive measures -- ...................................................................................................................................355 -- Results – Systematic Literature Review...............................................................357 -- Results − Statistical Analysis ............................................................................... 367 -- Appendix D ..................................................................................................................376 -- References ............................................................................................................377 -- Glossary................................................................................................................426 -- Definitions of Trust ..............................................................................................448 -- Categorical Coding Scheme for the studies’ QUAL-analysis ..............................452 -- Appendix E...................................................................................................................457 -- Curriculum Vitae ..................................................................................................458 -- List of publications ...............................................................................................460 -- Eidesstattliche Erklärung......................................................................................461 -- .
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|a free access
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|a <p>Vertrauen ist, wie die Deutsche Bank 1996 in einem Werbeslogan formulierte, "der Anfang von allem". Die Aufdeckung wirksamer Mechanismen zur Schaffung eines vertrauenswürdigen Bankinstituts bleibt jedoch eine Herausforderung. Die empirischen Ergebnisse dieser Dissertation belegen, dass Vertrauen auf Mikro- und Makroebene eine wichtige Rolle spielt und so ein mehrebenen-Phänomen darstellt. Effektive Vertrauensmechanismen sollten daher über verschiedene Organisationsebenen hinweg ihre Anwendung finden. Zudem impliziert der stakeholderspezifische Ansatz, dass Stakeholder zur Stärkung der eigenen Vertrauensbasis unterschiedliche Mechanismen benötigen. Die Legitimitätstheorie zeigt zusätzlich, dass effektive Vertrauensmechanismen auf moralischen und ethischen Kriterien basieren sollten. Bankinstitute werden dazu ermutigt diese Ergebnisse zu nutzen, um ein effektives Vertrauenskonzept innerhalb ihrer Organisation zu etablieren und Vertrauen in ihre Institution langfristig stärken zu können.</p>
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|a <p>Trust is, as the banking institution Deutsche Bank put it in an advertising slogan in 1996, “the beginning of everything”. However, detecting effective mechanisms to create a highly trusted banking institute still remains a challenge as trust is a complex and multi-dimensional phenomenon. The dissertation’s results show empirically that trust is a matter of importance across levels and a multi-level phenomenon. Trust interventions have to take place at both the micro and the macro level. Furthermore there is a stakeholder-specific nature of trust, by which each stakeholder requires different antecedents of trust to build trusting business relationships. In addition, this work refers to legitimacy theory and points out that crucial predictors of trust are actions based on legitimate criteria. Banks are encouraged to use the dissertation’s results, which lead to a proposal for an integrated concept of trust and recommendations for actions that can be taken for its implementation in banks.</p>
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|a specialized
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|a InC 1.0
|u https://rightsstatements.org/vocab/InC/1.0/
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|a Vertrauen
|a konventionelle Banken
|a nachhaltige Banken
|a Mehrebenentheorie
|a Legitimitätstheorie
|a Stakeholder Theorie
|a Multi-Level Conversion Mixed Design
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|a Trust
|a Conventional Banks
|a Sustainable Banks
|a Multi-Level Theory
|a Legitimacy Theory
|a Stakeholder Theory
|a Multi-Level Conversion Mixed Design
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|2 DRIVER Types
|a Dissertation/Habilitation
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|2 DCMI Types
|a Text
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|a Schewe, Gerhard
|u FB 04: Wirtschaftswissenschaftliche Fakultät
|0 http://d-nb.info/gnd/136942547
|4 ths
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|u urn:nbn:de:hbz:6-06119430473
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