The Relationship of Work-Related ICT Use With Well-being, Incorporating the Role of Resources and Demands: A Meta-Analysis

An understanding of the overall relationship between the work-related use of information and communication technology (ICT) and employees’ well-being is lacking as the rising number of studies has produced mixed results. We meta-analytically synthesize and integrate existing literature on the conseq...

Verfasser: Baumeister, Viktoria Maria
Kuen, Leonie Petra
Bruckes, Maike
Schewe, Gerhard
FB/Einrichtung:FB 04: Wirtschaftswissenschaftliche Fakultät
Dokumenttypen:Artikel
Medientypen:Text
Erscheinungsdatum:2021
Publikation in MIAMI:10.01.2022
Datum der letzten Änderung:10.01.2022
Angaben zur Ausgabe:[Electronic ed.]
Quelle:SAGE Open 11 (2021) 4, 1-19
Schlagwörter:ICT use; meta-analysis; employee well-being; job demands-resources model
Fachgebiet (DDC):330: Wirtschaft
Lizenz:CC BY 4.0
Sprache:Englisch
Förderung:Finanziert durch den Open-Access-Publikationsfonds der Westfälischen Wilhelms-Universität Münster (WWU Münster).
Format:PDF-Dokument
URN:urn:nbn:de:hbz:6-65029407119
Permalink:https://nbn-resolving.de/urn:nbn:de:hbz:6-65029407119
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Onlinezugriff:10.1177_21582440211061560.pdf

An understanding of the overall relationship between the work-related use of information and communication technology (ICT) and employees’ well-being is lacking as the rising number of studies has produced mixed results. We meta-analytically synthesize and integrate existing literature on the consequences of ICT use based on the job demands-resources model. By using meta-analytical structural equation modeling based on 63 independent studies (N = 26,295), we shed light on the relationship between ICT use and employees’ well-being (operationalized as burnout and engagement) in a model that incorporates the mediating role of ICT-related resources and demands. Results show that ICT use is opposingly related to burnout and engagement through autonomy, availability, and work-life conflict. Our study brings clarity into the contradictory results and highlights the importance of a simultaneous consideration of both positive and negative effects for a comprehensive understanding of the relationship. We further show that the time of use and managerial position, and methodological moderators can clarify heterogeneity in previous results.