The Relationship of Work-Related ICT Use With Well-being, Incorporating the Role of Resources and Demands: A Meta-Analysis
An understanding of the overall relationship between the work-related use of information and communication technology (ICT) and employees’ well-being is lacking as the rising number of studies has produced mixed results. We meta-analytically synthesize and integrate existing literature on the conseq...
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FB/Einrichtung: | FB 04: Wirtschaftswissenschaftliche Fakultät |
Dokumenttypen: | Artikel |
Medientypen: | Text |
Erscheinungsdatum: | 2021 |
Publikation in MIAMI: | 10.01.2022 |
Datum der letzten Änderung: | 10.01.2022 |
Angaben zur Ausgabe: | [Electronic ed.] |
Quelle: | SAGE Open 11 (2021) 4, 1-19 |
Schlagwörter: | ICT use; meta-analysis; employee well-being; job demands-resources model |
Fachgebiet (DDC): | 330: Wirtschaft |
Lizenz: | CC BY 4.0 |
Sprache: | Englisch |
Förderung: | Finanziert durch den Open-Access-Publikationsfonds der Westfälischen Wilhelms-Universität Münster (WWU Münster). |
Format: | PDF-Dokument |
URN: | urn:nbn:de:hbz:6-65029407119 |
Permalink: | https://nbn-resolving.de/urn:nbn:de:hbz:6-65029407119 |
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Onlinezugriff: | 10.1177_21582440211061560.pdf |
An understanding of the overall relationship between the work-related use of information and communication technology (ICT) and employees’ well-being is lacking as the rising number of studies has produced mixed results. We meta-analytically synthesize and integrate existing literature on the consequences of ICT use based on the job demands-resources model. By using meta-analytical structural equation modeling based on 63 independent studies (N = 26,295), we shed light on the relationship between ICT use and employees’ well-being (operationalized as burnout and engagement) in a model that incorporates the mediating role of ICT-related resources and demands. Results show that ICT use is opposingly related to burnout and engagement through autonomy, availability, and work-life conflict. Our study brings clarity into the contradictory results and highlights the importance of a simultaneous consideration of both positive and negative effects for a comprehensive understanding of the relationship. We further show that the time of use and managerial position, and methodological moderators can clarify heterogeneity in previous results.