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AEGIS

Agent oriEnted orGanISations

Today's enterprises are faced with highly dynamic, sometimes even hostile environments. This paper dicovers that the two most prominent organizational strategies addressing these challenges, namely that of widespread decentralization and of business process orientation, are inherently conflicting. We argue that cooperative knowledge processing technology can contribute to dissolve this conflict. For this purpose, we introduce the reader into the field of Distributed Artificial Intelligence. On that basis we then develop the concept of Agent oriEnted orGanISations (AEGIS), in order to support the flexible modeling and management of business processes in decentralized organizational settings. Applying to methods of Distributed Planning a set of process modeling and process interaction operators is defined. These operators also permit to automatically create and customize computerized configurations of business processes. The concepts are presented in the context of an application in private banking, namely that of a Credit Advisory System.

Titel: AEGIS
Untertitel: Agent oriEnted orGanISations
Verfasser: Unland, Rainer GND
Kirn, Stefan
Wanka, Ulrich
O'Hare, Gregory M. P.
Abbas, S.
Organisation: FB 04: Wirtschaftswissenschaftliche Fakultät
Dokumenttyp: Arbeitspapier
Medientyp: Text
Erscheinungsdatum: Februar 1995
Publikation in MIAMI: 21.09.2008
Datum der letzten Änderung: 20.03.2015
Fachgebiete: Wirtschaft; Datenverarbeitung; Informatik
Sprache: Englisch
Format: PDF-Dokument
URN: urn:nbn:de:hbz:6-43599408896
Permalink: http://nbn-resolving.de/urn:nbn:de:hbz:6-43599408896
Onlinezugriff:
Inhalt:
1 Introduction ..... 4
2 Problem Description: Credit Advice ..... 6
2.1 The Banking Environment ..... 6
2.2 Credit Advice Consultation Process ..... 7
3 Emergent Organizational Strategies: A Brief Review ..... 8
3.1 Business Process Orientation ..... 8
3.2 Fractalization ..... 9
3.3 Fractalization versus Business Process Orientation: An Emergent Conflict ..... 9
4 Distributed Artificial Intelligence ..... 11
4.1 Agency within Distributed Artificial Intelligence ..... 11
4.2 Multi-Agent Systems ..... 12
4.3 A Distributed Artificial Intelligence Perspective on Planning ..... 13
4.4 Agent Modeling ..... 14
5 Functional Design of AEGIS ..... 16
5.1 Organizational Model ..... 17
5.1.1 Agent Model ..... 19
5.1.2 Initial Design ..... 20
5.2 Architecture of the AEGIS Multi-Agent Organization ..... 21
6 Engineering and Customization of Computerized Business Processes ..... 25
6.1 Process Modeling Categories for Business Process Engineering ..... 25
6.1.1 Construction and Modification of Processes ..... 26
6.1.2 Abstractions on Processes ..... 26
6.1.3 Modeling of Interactions among Processes ..... 27
6.1.4 Modeling of Interactions of Processes with their Environment ..... 28
7 Realization of the AEGIS System ..... 28
7.1 Plan Model for AEGIS/CAS ..... 28
7.1.1 Modification of Processes: The Process Dimension ..... 29
7.1.2 Abstractions on Processes and Actions: The Granularity Dimension ..... 29
7.1.3 Modeling of Interactions among Processes ..... 30
7.1.4 Modeling of Interactions of Processes with their Environment ..... 30
7.2 Example: Plan Refinement in AEGIS/CAS ..... 31
7.3 Implementation Environment ..... 33
7.4 Implementing Agent Interfaces with CORBA ..... 33
8 Conclusion ..... 34
Literatur ..... 36