Introducing Lean Six Sigma to a German Municipality: an Action Research Report

This research aims to expand the knowledge about Lean Six Sigma (LSS) implementation in the public sector. By analyzing an LSS improvement initiative in a German municipality, examples of success, barriers and challenges are discussed. A comparison with literature regarding the production and servic...

Authors: Kregel, Ingo
Coners, André
Division/Institute:FB 04: Wirtschaftswissenschaftliche Fakultät
Document types:Article
Media types:Text
Publication date:2018
Date of publication on miami:04.09.2018
Modification date:16.04.2019
Edition statement:[Electronic ed.]
Source:International Journal of Lean Six Sigma, 9 (2018) 2, pp. 221–237
Subjects:Lean Six Sigma; Public Administration; Municipality; Local Government; Action Research; Case Study
DDC Subject:330: Wirtschaft
Legal notice:© Emerald Publishing Limited 2018
License:InC 1.0
Language:English
Notes:Die Veröffentlichung erfolgt gemäß des Open-Access-Richtlinien des Verlages Emerald Publishing.
Format:PDF document
URN:urn:nbn:de:hbz:6-37159550785
Permalink:http://nbn-resolving.de/urn:nbn:de:hbz:6-37159550785
Other Identifiers:DOI: 10.1108/IJLSS-02-2017-0019
Digital documents:artikel_kregel_2018.pdf

This research aims to expand the knowledge about Lean Six Sigma (LSS) implementation in the public sector. By analyzing an LSS improvement initiative in a German municipality, examples of success, barriers and challenges are discussed. A comparison with literature regarding the production and service sectors unfolds similarities and differences.